frequently asked questions
Can I make an appointment to visit the office?
No. Unfortunately we handle all of our sales online.
Can I wave the delivery fee?
No. In order to reduce overhead, we don't allow pick-ups at our factory.
What’s the difference in the foam?
The only difference between foams is density. Denser foams provide more thermal insulation which in turn reduces heating costs.
What is a radius or diagonal?
A radius is half the span (diameter) of a circle. In the case of spa with round corners, fit an imaginary circle to the corner's edge. The radius is distance from the center of that circle to its edge. A diagonal is the distance from one corner of your spa to the opposite corner. In the case of a spa with rounded corners, it is the distance between the center edges of opposing corners.
See our measuring guide for more information.
What is a decorative rail?
Some spa's have rails or bars extending around their edge, usually to hold drinks. If you have a rail, make sure to be careful when specifying skirt length. If the skirt is too long, it will bunch up against the rail.
Do you haul away the old cover?
No.
How do I get get rid of my old cover?
Peel off the old vinyl, break down the foam, and put them in your regular trash bins. You can also take old covers to your local dump or pay a haul-away service. Check with your local sanitation department too, as many areas have procedures in place for disposing of bulky items through the trash service.
What is an R value?
The R-value indicates resistivity to heat flow. A higher value means more effective insulation.
What’s the turn around time?
Typical delivery times range from 2-3 weeks. If you have an oversize order, final delivery may take longer. If that is the case, a customer service representative will contact you with an expected time of delivery.
I have a unique shape, what do I do?
If none of the existing shapes seem to fit your spa, please send a photo to our customer service rep. If there are no problems with the spa we would need you to make a template using HDX Clear Plastic Sheeting which you can buy at Home-Depot. Once you’ve traced your template, you can drop it off at our International Design Resource office or mail it to us. You should expect about a 4 week lead time on orders like this.
If I have the make model and year can I give it to you?
Yes, if you are confident in the make, year, and model please submit it through the order form. If you are unsure of the year it would be helpful to us if you still measured the spa itself (not the existing cover) using our measuring guide. Also feel free to send photos to our customer service rep via email.
No. Unfortunately we handle all of our sales online.
Can I wave the delivery fee?
No. In order to reduce overhead, we don't allow pick-ups at our factory.
What’s the difference in the foam?
The only difference between foams is density. Denser foams provide more thermal insulation which in turn reduces heating costs.
What is a radius or diagonal?
A radius is half the span (diameter) of a circle. In the case of spa with round corners, fit an imaginary circle to the corner's edge. The radius is distance from the center of that circle to its edge. A diagonal is the distance from one corner of your spa to the opposite corner. In the case of a spa with rounded corners, it is the distance between the center edges of opposing corners.
See our measuring guide for more information.
What is a decorative rail?
Some spa's have rails or bars extending around their edge, usually to hold drinks. If you have a rail, make sure to be careful when specifying skirt length. If the skirt is too long, it will bunch up against the rail.
Do you haul away the old cover?
No.
How do I get get rid of my old cover?
Peel off the old vinyl, break down the foam, and put them in your regular trash bins. You can also take old covers to your local dump or pay a haul-away service. Check with your local sanitation department too, as many areas have procedures in place for disposing of bulky items through the trash service.
What is an R value?
The R-value indicates resistivity to heat flow. A higher value means more effective insulation.
What’s the turn around time?
Typical delivery times range from 2-3 weeks. If you have an oversize order, final delivery may take longer. If that is the case, a customer service representative will contact you with an expected time of delivery.
I have a unique shape, what do I do?
If none of the existing shapes seem to fit your spa, please send a photo to our customer service rep. If there are no problems with the spa we would need you to make a template using HDX Clear Plastic Sheeting which you can buy at Home-Depot. Once you’ve traced your template, you can drop it off at our International Design Resource office or mail it to us. You should expect about a 4 week lead time on orders like this.
If I have the make model and year can I give it to you?
Yes, if you are confident in the make, year, and model please submit it through the order form. If you are unsure of the year it would be helpful to us if you still measured the spa itself (not the existing cover) using our measuring guide. Also feel free to send photos to our customer service rep via email.